Language & AI Risk Assessment

About Your Organization

A1. What best describes your organization?

Immigration / legal Healthcare Government / public agency Nonprofit / social services Education Language service provider (LSP) AI / tech company Other

A2. Roughly how many people do you serve or employ who need services in a language other than English?

Under 50/month 50–500/month 500+/month Not sure

Your Language Needs

B1. Do you currently serve clients, patients, students, or customers who are Limited English Proficient (LEP) or non-English-speaking?

No Occasionally / a small number Yes, regularly, across multiple languages

B2. How many languages does your organization typically need to support?

None currently Just Spanish 2–4 languages 5+ languages

B3. Are you legally or contractually required to provide language access (Title VI, ADA, court/EOIR rules, state language-access law, grant or contract conditions)?

No Not sure Yes

How Translation & Interpretation Are Handled

C1. How are your written materials (notices, forms, contracts, consent forms, signage) currently translated?

Professional human translators / LSP We don't currently translate materials Bilingual staff, informally, as time allows Machine translation (Google Translate, DeepL, etc.) with no review AI/LLM tools (ChatGPT, etc.) with no review

C2. How is spoken communication handled when a language barrier exists?

Certified / credentialed interpreters Phone/video interpreting service Bilingual staff pulled in ad hoc Family members or informal interpreters We don't have a process for this

C3. Do you operate — or plan to operate — any AI-driven multilingual tool (chatbot, IVR, automated customer service) in a language other than English?

No Yes, already live Planned / in development

AI & Machine-Translation Exposure

D1. Does your organization use AI tools (ChatGPT, Gemini, Copilot, etc.) to draft, translate, or summarize any content that reaches non-English-speaking clients, patients, or the public?

No Occasionally / a few staff, informally Yes, regularly Not sure

D2. Has anyone verified that AI-generated or machine-translated content is linguistically accurate and culturally appropriate before it's used?

Yes, every time, by a qualified reviewer N/A, we don't use AI/MT Sometimes No, it's used as-is

D3. If an AI tool mistranslated something legally or medically significant, would your organization currently know?

Yes, we'd catch it Not sure Probably not

Quality Control & Compliance

E1. Do you have a documented glossary or terminology standard for how key terms are translated?

Yes Informal / inconsistent No

E2. Has your organization ever had a complaint, grievance, appeal, or legal issue connected to a translation or interpretation error?

No Not sure / wouldn't necessarily know Yes

E3. If a translation or interpretation error were discovered today, is there a documented process to correct it and prevent recurrence?

Yes Not sure No

How Ready Is Your Organization for Multilingual AI?

About Your Organization

Your Language Needs

How Translation & Interpretation Are Handled

AI & Machine-Translation Exposure

Quality Control & Compliance

Almost There