For interpretation and translation companies

Your quality assurance department, built and run for you.

Most language companies are asked by their clients for qualified linguists, documented evaluations and fast complaint handling, and have no team to deliver it. LG Consultants becomes that team.

Book a discovery call See how it works
The gap

Quality is what clients renew on, and it is hard to prove.

Agencies, courts, schools and hospitals increasingly ask language companies to show who is qualified, how they were tested, what happens when someone makes a serious error, and how complaints are answered. Building that takes a dedicated function: evaluators in each language, a scoring standard, training, and records that are ready the day a client asks.

LG Consultants was founded by María Ayuso, a Senior Spanish Interpreter and QA Language Analyst. We provide that function without you having to hire it.

What we do

Three ways to work with us

Build

Set up the department

We design your quality program: qualification standard, evaluation rubric, onboarding and remedial training, complaint process, and the records that prove it. You own it when we finish.

Run

Managed QA, every month

We run the program for you. We screen and evaluate linguists, manage the evaluator pool, handle complaints, deliver training, and send you reports your clients can read.

Bid support

Win the next contract

Preparing a proposal? We write the quality assurance plan, backed by a staffed function you can point to, so quality becomes a scored strength.

Every service stands on its own, so you can start with one and add the next when you are ready. That includes human revision of machine translation. We do not translate: LinguaGnosis™ scores your machine output first, so linguists spend their time only where a person is needed and turnaround drops, and LinguaShield™ records each reviewer's release decision.

The program

Five quality gates for every interpreter

Every interpreter moves through the same sequence, and each step leaves a record.

  1. ScreenCredentials, background and language proficiency are verified before anyone is considered.
  2. EvaluateA recorded skills evaluation, scored on a weighted rubric by an evaluator who speaks the language.
  3. Orient and trainLanguage-neutral onboarding on role, ethics, confidentiality and session management. Targeted remedial training when scores call for it.
  4. First assignmentA monitored first assignment with an error analysis that records the impact of each error on meaning.
  5. Stay currentYearly renewal through continuing education or a custom annual training with a passing test.
How evaluations work

Two-step review, so no one grades their own work

An evaluator scores the interpreter's performance. A second, different reviewer checks the findings and confirms or adjusts them before LG Consultants signs off. Evaluator and reviewer must have no tie to the interpreter. Evaluators see only the single recording assigned to them, and their access ends when they submit.

Who it is for

Companies that need quality they can show

Companies holding contracts

Reduce complaints, protect renewals, and answer client audits with documentation instead of promises.

Companies pursuing contracts

Bring a credible quality plan and a team behind it to your next proposal.

Today we work with Spanish and English interpreters and translators.

What we do, and what we don't

LG Consultants builds and runs your quality program. We do not report on you to your clients, and we do not audit companies whose programs we have designed. Your evaluation data belongs to you.

Tell us about your contracts.

A free 30-minute call is enough to see which parts of the program you already have and which you need.

Book a discovery call info@lgconsultants.co